Look up FAQ’s on the SHRLO website

FAQ - Residents Related | Student Housing and Residential Life

Air Conditioning

• How do I top up my account?
• The portal is not working reliably with Alipay/Wechat Pay, what should I do?
• Can not use the Smart Meter System it is too busy, what can I do?

Laundry

• How do I top up my account?
• The portal is not working reliably with Alipay/Wechat Pay, or the app keeps crashing, what should I do?
• Can not use the Laundry Service Payment System, what can I do?